Frequently Asked Questions

TICKET INFORMATION

It can be booked online via the website, www.alasharum.com, or offline at our ticketing counter.

You may use cash and credit or debit cards.

In the normal periods, you may purchase tickets on the day of your visit from our website or at our ticketing counter. In the high season period, you have to book one day prior from our website. Please note purchasing tickets from our ticketing counter on the day will be subject to availability and can be busy during peak periods.

In the high season period, Alas Harum Bali may reach maximum capacity and might temporarily close to ensure all guests have a great experience. To guarantee entry on your preferred day go to alasharum.com, the simplest and best value way to buy your tickets.

This could be due to promotions exclusive to online purchases only.

All photo spots, coffee tours, and access to the entire Alas Harum are included in your admission ticket with the exception of activities and services. Swing, Skybike, Flying Fox, Photography Services, and Dress Rental are charged separately.

We regret that tickets sold are non-refundable under any circumstances.

Your admission ticket is valid for an entire day. If you wish to leave and return later the same day, please have a pass-out at the exit. Pass-out must be presented for re-entry.

Please contact our Customer Service at reservation@alasharum.com or call +62 812-2784-2083 for assistance.

At Alas Harum Bali Guest safety is our main concern, for guests with disabilities or injuries we don’t recommend entering our area.

AT THE ALAS HARUM BALI

We are open DAILY from 8 AM – 9 PM and closed on Seclusion Day (Balinese Day of Silence).

With rides and attractions open all year round. If you want to visit when the number guests fairly low, plan to visit at the weekend during February through April or October through November. The benefit of visiting when the number of guests is low is the waiting times are shorter.

Alas Harum Bali has attractions suitable for children of all ages. Information indicating any rules and restrictions for each attraction can be found beside each attraction in the area. All Children must be supervised by an adult at all times.

For the best experience, you are advised to wear a comfortable casual outfit.

In emergencies, please contact our staff member straight away. You can find our First Aid at Kenak Medika. Please ask any staff member for assistance with directions.

Yes, you can access our Wi-Fi at lobby and restaurant areas.

FOOD AND BEVERAGES

Alas Harum Bali has two restaurants and 4 bars off all specialties and wide selection of food. Cretya Ubud: Western Food, Cretya Lite: Asian Food

Yes, we have some options for vegetarians, vegans, and special diets.

RULES AND REGULATION

Yes, please find out more under the “RIDES & ATTRACTIONS” page on our website, For safety reasons, pregnant women and persons with heart conditions or back trouble should not ride the activities

Outside food and drinks are not allowed.

You can store your outside food and drinks at our Guest Relation Counter in the lobby.

Generally you’re allowed to take photo or video in area. For drones are able to use within the area and please be mindful for other guest convenience and safety. For shooting or commercial purpose please email marcomm@alasharum.com or call at +62 813-3751-0317

For the comfort of all Guests, smoking is permitted only in designated smoking areas. Please ask any staff member for assistance with directions.

Dear Valued Customers,

 

In recent days, there’s certain individuals or groups have been falsely representing themselves as affiliated with Cretya Ubud.

 

These fraudulent entities have been using the name of Cretya Ubud to deceive unsuspecting individuals, promising false services and accommodations. It is imperative for the public to exercise caution and vigilance when encountering any offers, promotions, or communications purportedly associated with Cretya Ubud.

 

Authentic information about Cretya Ubud can be verified through official channels, including the official website www.cretyaubud.com and official social media accounts that linked in our bio.